ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100. ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100.

ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100. ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100.

ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100. ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100.

ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100. ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100.

ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100. ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100.

ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100. ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100.

ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100. ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100.

ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100. ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100.

ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100. ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100.

ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100. ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100.

ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100. ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100.

ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100. ENJOY FREE DOMESTIC SHIPPING ON ORDERS OVER $100.

FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@thoughtygift.com.

All

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Q: “What products does ThoughtyGift offer??”

ThoughtyGift specializes in personalized gifts, including custom scented candles, mugs, pillows, shirts, and prints.

Q: “. How can I customize a product??”

To customize a product, select the desired item and follow the on-screen instructions to add your personal touches, such as photos, names, or messages.

Q: “What materials are used in the scented candles??”

Our scented candles are made from pure bean wax, ensuring a smokeless and clean burn.

Q: “ What are the sizes and burn times of the candles?”

Our candles are 8 oz in size and have a burn time of up to 30 hours.

Q: “How can I contact customer support?”

You can reach our customer support team via email at support@thoughtygift.com or by phone at +1(626)988-6783.

Q: “Do you guys provide customer support during weekends/holidays?”

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Q: “What payment methods are accepted??”

We accept various payment methods, including major credit cards and PayPal.

Q: "Do you offer international shipping?"

Yes, we offer international shipping to various countries. Shipping costs and delivery times may vary depending on the destination.

Q: "How can I track my order?"

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package's progress.

Q: "What is your return and refund policy?"

We accept returns within 30 days of purchase for unused and undamaged items. Customized products may have specific return conditions. Please contact our support team for assistance.

Unable to find satisfactory answers ? Contact Support

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@thoughtygift.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@thoughtygift.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@thoughtygift.com.